Terms of Business


These Terms of Business come into force on the date you receive it from us and will remain in force until you are provided with revised terms. EFCIS Limited is an insurance intermediary acting on your behalf in arranging credit insurance and surety. We provide the following services, the initial arrangement of cover, mid-term alterations and renewal processing. We will advise and make a recommendation for you after we have assessed your needs. This will include the type of cover you seek together with the costs. We offer products from a range of insurers for credit insurance and surety. We only offer products from a limited number of insurers for credit insurance and surety. The list of insurers we offer insurance from is available upon request. We only offer products from specialist underwriters for credit insurance and surety.

You will not receive advice or a recommendation from us for any other insurance related business not described in the above.

Our Status

EFCIS Limited of The Office, Mill House Farm, Mill Street. Hastingwood. Essex. CM17 9JF is authorised and regulated by the Financial Conduct Authority. Our FCA registered number is 307850. Our permitted business is advising and arranging credit Insurance and surety contracts.

You can check this on the FCA’s register by visiting the FCA’s website www.fca.org.uk or by contacting the FCA on 020 7066 1000. The FCA is the independent watchdog that regulates financial services. It requires us to give you certain information to decide if our services are right for you.


In the normal course of our business we receive income as follows:

  • Commission paid to us by insurance companies with whom we place business.
  • No fee is charged for arranging your credit insurance and surety policy; however we may charge an administration fee of £250.00 for a policy where the annual premium is less than £5,000.

We reserve the right to make charges, details of which will be provided to you in writing before conclusion of the contract if applicable. You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.

Client Money

All premium and charges are paid directly to underwriters; we do not hold any client money.


It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy and when you renew your insurance. It is important that you ensure that all statements you make on the proposal form, claim forms and any other documentation are full and accurate. Please note that if you fail to disclose any material information or change of circumstances to your insurers, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. We strongly recommend that the information provided is checked thoroughly prior to submission and that you keep a record of all correspondence in relation to the arrangement of your insurance cover.

Policy Documentation

We arrange for policy documentation to be sent you in a timely manner. Your policy documentation will confirm the basis of the cover agreed and give details of the insurer. Prior to the conclusion of the contract you will be given a statement of demands and needs, which sets out and confirms the reason for making the recommendation.

We will take reasonable steps to ensure that the insured will be provided in writing no less than 21 days before the expiry of the policy the renewal terms, or advised if renewal is not being offered. You will be given an explanation of any changes and if you are a retail customer, the right to request a new policy document. Underwriters, in certain documents, such as your insurance policy and/or certificates of insurance will withhold documentation until we receive full payment of premium and/or administration charges.

Cancellation Rights

Your cancellation rights will be outlined in your policy terms and conditions.


You must notify underwriters or us promptly in the event of a claim or any event, which is reportable as outline in your policy terms and conditions. We will inform you what information is required and pass these details promptly on to the insurer. It is your sole responsibility to ensure that individual credit limits to support any potential claims have been obtained on the correct trading principal.


When we supply you with a quotation, we will confirm how long this will be valid for on the terms we have quoted, give you a written quotation including all the information you need to make an informed decision and give you a summary of the policy coverage.


We take all complaints seriously. If you wish to register a complaint then please contact Andy Moylan, either:

  • In writing to EFCIS Limited, The Office, Mill House Farm, Mill Street, Hastingwood. Essex. CM17 9JF.
  • By telephone on 01279 437662.

We will acknowledge your complaint in writing and tell you how we will handle it. If we are unable to settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. [DISP 1.2.9(1)] A copy of the complaints procedure is available upon request.


We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.


All personal information held by us in relation to you will be treated with the utmost confidence and, where appropriate, in accordance with data protection legislation, including the Data Protection Act 1998. You confirm that we may use and disclose information that we have about you in the normal course of arranging and administering your insurance.


You or we may terminate our authority to act on your behalf at any time without notice period or penalty. Notice of termination must be given in writing and will be without prejudice to the completion of any transactions already initiated. Any business currently in progress will be completed unless we receive your instructions to the contrary.

Any fees outstanding at the date of termination will be due within four weeks of the termination date.


We do not guarantee the solvency of any Insurer we place business with. A liability for the premium, whether in full or pro rata, may arise under policies where a participating insurer becomes insolvent? In the event that an insurer becomes insolvent or delays making a claims settlement we do not accept liability for any unpaid amounts.

Governing Law

These terms of business shall be governed by and construed in accordance with, the Laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.